HOW IT WORKS
Finally, a business phone solution that has NO upfront cost with a FIXED monthly “all you can eat” fee for all NZ calling. As a business, this removes the risk from your monthly phone account. You no longer have to worry about any surprise invoices.
LogicalVoice is a new business offering that utilises the latest VoIP technology to deliver a true business grade telephone solution for all businesses with a fixed monthly fee.
For a FLAT monthly fee, you have access to our business grade phone solution that includes all NZ calling (landline and cell). Invoiced on the 30th of each month, payment is to be made via “direct debit” and will be made 20th of the month following the invoice.
This allows for a single extension number to be logged into, from more than one phone. An example of where this would be used is when a remote worker loads a “softphone” on their notebook.
Working from home the phone would log into the solutions just as if they were in the office. Because that user is on the same extension all calls can be put through to that user as if they were still in the office.
Our voicemail service is available on all extensions. All users can record a “Busy” (phone in use) and “Unavailable” separate messages. Optionally with voicemail can also make available personal voice menus. These can be used to direct callers to other locations rather than the single option to leave a message.
e.g. “Unfortunately XYZ is not available now, you can either leave a message after the tone or press 1 to divert to my cell phone.”
These options are all user configurable.
This allows the phone system to change the way calls are managed at different times during the day. With the LogicalVoice solution we also support “nested” (one inside another) conditions.
This becomes especially handy during public holidays and Christmas automating how you want the PBX to behave at these times.
Call queues are used to ring a group of phones. LogicalVoice supports both Dynamic and Static users.
With a static queue, a user is always assigned to that queue. This can be problematic when that user is sick or goes to lunch (their phone will continue to ring even though they are not at their desk).
With Dynamic queues, user log in and out of the queues when required. The users logged into a queue can be seen via the computer user interface.
Interactive Voice Recording menus.
These provide callers the option to select different options to route the call based on their caller entry.
These allow your company to use existing cell phones as PBX extensions. Please note that these are included but you must have a “local calling number” configured on your cell phone.
Configuration of cell phone extensions not using a local calling number will be charged at an additional 20c per minute. Local calling numbers need to be configured by your cell phone network provider and is normally available on business cell phone accounts at no additional charge.
Cell phone extensions are inbound only and once the call has been handed to your cell phone network provider the features available to the user is limited by your cell phone provider.
Gives you the option of hosting a meeting via the phone system.
Think of this like your online voice meeting room.
Your “on hold” and any other audio is totally customisable.
Many of our clients use this feature to play marketing to callers waiting in a queue.
These are just some of our more popular features. Because we understand each business is different, we don’t put you in a box. We prefer to work with our customers on a personal level to provide a custom solution that best fits their business.
With our solution, we want to ensure we offer our customers a full feature set, unlike many other hosted solutions – this means that we manually configure the PBX to each customer’s requirements.
LogicalVoice run a business hours helpdesk. As part of this we will do the best we can to actively monitor your connection (dependant on the router you have your connection).
This service is built around a total business solution and therefore cannot be purchased separately. The hosted PBX is how we deliver many of the services outlined.
The service is configured to automatically debit your account. The automation makes manual entry of payments impossible so unfortunately is not an option.
Firstly, especially with fibre connections the outages our customers experience are few and far between – but in a worst case scenario we can configure a “fail over” calls location. This is where all calls will be directed to should the service have any type of outage.
Yes, we can. Please let us know you if are interested in an internet service as well and we can price that into the final quote.
Most customers use a fibre UFB connection, VoIP uses very little bandwidth and we have successfully run installation on both fibre and VDSL service. Talk to us in the discovery phase of the project and we will do our best to confirm your connection.